Shipping Policy

Last updated: August 2026

At LYOR MANUFAKTUR AG, every timepiece is prepared, inspected and packaged with the utmost care before shipment.

Each watch undergoes a final quality inspection and is presented in its signature LYOR packaging, accompanied by its LYOR Passport of Authenticity.

ORDER PROCESSING

Orders are processed after payment has been successfully confirmed.

Standard orders are generally prepared within 2 to 5 business days, unless otherwise indicated at the time of purchase.

Personalized or individually configured timepieces may require additional preparation time, particularly when specific straps, rotors, colors or other customized elements have been selected.

Where additional preparation time is required, LYOR may provide the customer with an estimated timeframe.

SHIPPING

LYOR ships orders using trusted national and international carriers selected according to the destination, value of the order and required level of service.

Where available, shipments include a tracking number allowing customers to follow the progress of their delivery.

For high-value orders, LYOR may use additional security measures, insurance or signature requirements.

DELIVERY TIMES

Estimated delivery times vary depending on the destination, selected shipping service, customs procedures and carrier.

Any delivery timeframe communicated by LYOR is an estimate and not a guaranteed delivery date, unless expressly confirmed otherwise in writing.

Delays caused by carriers, customs authorities, weather conditions, public holidays, strikes, security procedures or other circumstances outside LYOR's reasonable control may affect delivery times.

SHIPPING COSTS

Shipping costs are calculated during checkout according to the destination, value of the order and selected shipping method.

Any applicable shipping charges will be displayed before the order is confirmed.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import VAT, customs clearance charges or other local taxes and fees imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the LYOR purchase price or shipping fee and remain the responsibility of the recipient.

LYOR has no control over charges imposed by foreign customs authorities.

Customers are responsible for ensuring that products ordered from LYOR may legally be imported into their destination country.

DELIVERY & SIGNATURE

For security reasons, certain LYOR shipments may require a signature upon delivery.

Customers are responsible for providing a complete and accurate delivery address when placing their order.

LYOR cannot be held responsible for delays or additional costs resulting from incorrect or incomplete information provided by the customer.

DAMAGED PACKAGES

Every LYOR order is carefully inspected and securely packaged before shipment.

If a package arrives visibly damaged, customers should, whenever possible, document the condition of the package before opening it and contact LYOR within 48 hours of delivery.

Please provide:

Your order number
Clear photographs of the package
Clear photographs of the watch and its packaging
A brief description of the damage

Customers should retain all original packaging until the claim has been reviewed.

LOST OR MISSING SHIPMENTS

If tracking information indicates an unusual delay or if a shipment appears to have been lost, please contact LYOR.

LYOR will work with the relevant carrier to investigate the shipment.

Any replacement, refund or other resolution will be determined after the carrier's investigation and in accordance with the applicable shipping insurance, contractual terms and mandatory legal rights.

REFUSED OR UNCLAIMED DELIVERIES

If a shipment is refused, remains unclaimed, or is returned to LYOR because of an incorrect address, failure to complete customs formalities, or failure to pay applicable import charges, additional shipping, return, customs or administrative costs may be charged to the customer where legally permitted.

Any refund that may be applicable will be determined after the product has been safely returned to LYOR and inspected, subject to the LYOR Refund & Return Policy and applicable law.

PERSONALIZED ORDERS

Personalized LYOR timepieces may require additional preparation before shipment.

Once a personalized configuration has entered preparation or production, changes may no longer be possible.

The customer is responsible for verifying the selected model, strap, rotor, colors and other personalization options before confirming the order.

CONTACT

For questions regarding shipping, tracking or delivery, please contact:

LYOR MANUFAKTUR AG
Allmendstrasse 17
8320 Fehraltorf
Switzerland

Phone: +41 79 929 99 99
Email: info@lyor.ch
Website: www.lyor.ch