REFUND & RETURN POLICY

Last updated: August 2026

At LYOR MANUFAKTUR AG, every timepiece is carefully inspected before shipment to ensure that it meets our quality standards.

FINAL SALES

Unless otherwise required by applicable law, all sales are final once an order has been confirmed.

LYOR does not offer returns, exchanges or refunds simply because a customer changes their mind, orders the wrong model, or no longer wishes to keep the product.

This policy is particularly important for personalized or individually configured timepieces, including watches featuring customized straps, rotors, colors or other specifications selected by the customer.

PERSONALIZED & CUSTOMIZED WATCHES

A LYOR timepiece configured or personalized according to a customer's individual selections is prepared specifically for that customer.

Once a personalized order has entered preparation or production, its configuration may no longer be changed or cancelled.

Personalized products cannot be returned or exchanged due to a change of preference, subject always to any mandatory rights available under applicable law.

DAMAGED ITEMS UPON DELIVERY

Every LYOR timepiece is inspected and securely packaged before shipment.

If your package or watch arrives visibly damaged, please notify LYOR within 48 hours of delivery whenever reasonably possible.

Please provide:

• Your order number

• Clear photographs of the watch

• Photographs of the shipping box and packaging

• A brief description of the damage

Customers should retain the original packaging until the claim has been reviewed.

DEFECTIVE PRODUCTS

If your LYOR timepiece presents a suspected manufacturing or material defect, please contact our Customer Care team as soon as the defect is discovered.

LYOR may request photographs, videos, proof of purchase or the return of the timepiece for technical inspection.

Following inspection, and subject to the applicable warranty terms and mandatory legal rights, LYOR may repair, replace or otherwise provide the appropriate remedy for the defective product.

Normal wear and tear, accidental damage, misuse, unauthorized modifications or repairs, impacts, improper handling, or damage resulting from use contrary to LYOR's instructions are not considered manufacturing defects.

REFUNDS

Where LYOR determines that a refund is appropriate, the refund will generally be issued using the original payment method.

Shipping costs, customs duties, taxes or other external charges may not be refundable except where required by applicable law or where the return results from an error attributable to LYOR.

RETURN AUTHORIZATION

Products must not be returned without first contacting LYOR.

Where a return is authorized, LYOR will provide the customer with the appropriate return instructions.

Unauthorized returns may be refused.

SWISS LAW

This Refund & Return Policy is intended to operate in accordance with applicable Swiss law, including the provisions of the Swiss Code of Obligations (CO), in particular Articles 197 et seq. concerning defects in goods, and applicable consumer protection requirements.

Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded under applicable law.

CONTACT

For questions, warranty claims or assistance regarding an order, please contact:

LYOR MANUFAKTUR AG
Allmendstrasse 17
8320 Fehraltorf
Switzerland

Phone: +41 79 929 99 99
Email: info@lyor.ch
Website: www.lyor.ch

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